1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
2) After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
4) If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed at [email protected]romance.com.
The delivery time varies for different logistics channels and destinations. For example, if you choose CNE express, it will take 10-16 business days to arrive to US/UK/EU/AU. FREE SHIPPING usually arrives in 10 to 15 days; Sometimes, packages arrive in 7 to 10 business days.